Regional Service Manager - Latam - #659860

Overview of QuidelOrtho QuidelOrtho combines the expertise of Quidel Corporation and Ortho Clinical Diagnostics to provide world‐leading in‐vitro diagnostics across immunoassay, molecular testing, clinical chemistry, and transfusion medicine.

With more than 6,000 employees operating in over 130 countries, our focus is fast, accurate, and consistent testing wherever healthcare professionals need it.

Job Title OrthoCare Regional Service Manager – LATAM (SãoPaulo, Brazil) Mission As the OrthoCare Regional Service Manager – LATAM, you will lead the service organization across Latin America, connecting Service, Sales, Operations, and Learning & Development to ensure customers receive outstanding support throughout their journey with QuidelOrtho.

Responsibilities Partner with local Sales leadership to fully integrate Service and Support strategies with regional commercial objectives.

Identify, develop, and communicate service initiatives that support customer retention, business growth, and strong collaboration between Sales and Service teams.

Lead and develop a team of Service Managers, Service Coordinators, Field Engineers, and Senior Field Engineers by providing coaching, feedback, and direction aligned with performance goals and company standards.

Build a culture of accountability, safety, continuous improvement, and customer commitment.

Recruit, onboard, train, and coach new team members to strengthen regional service capabilities.

Coordinate resources to deliver exceptional service execution, including preventive maintenance, equipment modifications, implementations, troubleshooting, and customer training.

Work closely with Area Sales Managers to develop strategies that retain customers, identify growth opportunities, and exceed business objectives.

Plan and execute regional service initiatives aligned with divisional priorities and QuidelOrtho's business goals.

Partner with Learning & Development teams to create programs that improve productivity, develop future leaders, and encourage knowledge sharing across the organization.

Take ownership of additional initiatives that support business success and operational excellence.

Qualifications Bachelor's degree in Engineering, Operations, or a related technical field.

Minimum of 5 years of experience in Field Service Engineering, Technical Support, or a similar technical leadership role.

Minimum of 10 years of experience in leadership is required.

Experience managing technical teams in a customer‐focused environment.

Professional fluency in English, Spanish, and Portuguese.

Strong understanding of service operations, customer experience, and business partnership.

Leadership Qualities Uses strong analytical skills to translate complex technical and operational data into actionable business decisions.

Builds trusted relationships with customers, employees, and stakeholders across cultures and functions.

Communicates clearly and confidently, with the ability to influence and inspire others.

Works independently while applying sound judgment and ownership.

Creates collaboration across multicultural teams and diverse perspectives.

Applies structured problem‐solving methodologies to identify root causes and deliver sustainable solutions.

Maintains a strong focus on results, quality, and customer satisfaction while bringing energy, urgency, and a proactive mindset.

Why QuidelOrtho?

As OrthoCare Regional Service Manager – LATAM, you will develop exceptional teams, strengthen customer partnerships, and advance service excellence across a vital global region.

Your impact will directly enhance patient outcomes and support a healthier future for all.

Equal Opportunity and Accommodations QuidelOrtho is an equal‐opportunity employer committed to ensuring all individuals, including those with disabilities, have an opportunity to apply for positions.

We provide reasonable accommodations to qualified individuals.

For assistance or accommodation requests, please contact ******.

#J-*****-Ljbffr