Technical Support Engineer, Trilogy (Remote) - $60,000/year USD - #600233

Are you tired of solving the same mundane support tickets day after day? At Trilogy, we've eliminated the ordinary. Our AI handles the routine, leaving only the most challenging technical puzzles for you to solve. Join the elite 1% of support engineers who tackle what AI cannot.

Managing over 100 enterprise software products, Trilogy has revolutionized technical support through advanced AI integration. This isn't entry-level troubleshooting—it's high-stakes problem solving that demands exceptional technical versatility and autonomous thinking.

This role accelerates your professional growth exponentially by exposing you to complex challenges across diverse enterprise technologies. You'll operate at the intersection of human expertise and cutting-edge AI, continuously pushing both your capabilities and our systems to new heights.

What You Will Be Doing

• Resolve complex technical issues that have surpassed our AI's capabilities, requiring human expertise and creative problem-solving
• Analyze patterns in escalated tickets to identify opportunities for AI system enhancement
• Collaborate with product teams to develop comprehensive solutions for recurring technical challenges
• Apply your expertise across multiple enterprise software products, rapidly adapting to new technologies
• Leverage advanced AI tools to amplify your troubleshooting capabilities and efficiency
  
  

What You Won’t Be Doing

• Handling routine, repetitive support tickets that our AI systems can resolve
• Enjoying a gradual onboarding process—you'll be expected to master multiple products within your first month
• Receiving step-by-step guidance; self-sufficiency and independent problem-solving are mandatory
• Working within a narrow technical domain; this role demands versatility across diverse enterprise software
  
  

Technical Support Engineer Key Responsibilities

Integrate exceptional human technical expertise with advanced AI systems to solve complex customer challenges that automation cannot yet handle, while continuously improving our AI capabilities to elevate overall support quality.

Basic Requirements

• Minimum 4 years of experience in technical customer support or engineering roles
• Demonstrated advanced proficiency with generative AI tools, including creating automation workflows and custom GPTs
• Proven ability to rapidly learn new technologies and troubleshoot complex technical issues independently
• Excellence in technical communication with both technical and non-technical stakeholders
• Track record of self-directed problem-solving in ambiguous technical environments
  
  

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-3330-BR-Cascavel-TechnicalSuppo.008