Fulfillment Center Area Manager, ICQA Area Manager - #593015

Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is seeking for an Area Manager for our facility. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.

• Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives
• Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
• Proactively identify and lead process improvement initiatives and Lean tools.
  
  

Key job responsibilities

Two key responsibilities for this position are: to develop and execute daily, weekly and monthly action plans that increase quality, inventory accuracy and service; teach and educate managers and associates on the importance of inventory control & quality assurance.

You will partner with Area Managers and Operations Managers in the communication of the policies and follow up to ensure compliance and consistency for policies and procedures surrounding ICQA.

Supervisory Responsibilities

This position will be based in Recife region.

This specific Area Manager position has complete responsibility for overall Inventory Control and Quality Assurance.

Responsibilities

• Measurement of quality & inventory transaction integrity accuracy while providing feedback to the operations.
• Review & analysis of customer defect data with development of corresponding action plans to reduce defects.
• Develop & execute daily, weekly & monthly action plans that increase quality, inventory accuracy & service.
• Partner with Area Managers & Operations Managers in the communication of policies.
• Follow up to ensure compliance & consistency for policies & procedures surrounding Inventory Control & Quality.
• Plan & execute cycle counts as described in each area of the facility.
• Establish & Maintain Inventory handling procedures within the building.
• Plan for & identify root causes of inventory deviation through cause & effect analysis.
• Lead & supervise associates in Inventory Control/Quality Assurance operations. Responsible for the overall direction, coordination, & evaluation of the operation.
• Carry out supervisory responsibilities in accordance with the organization's policies & procedures: to include interviewing & training exempt & nonexempt employees; full accountability for setting & meeting operational goals; strategic planning & forecasting; assigning & directing work; appraising performance; rewarding & disciplining employees; resolving problems; & staffing; as well as developing standard operating procedures.
• Drive process improvements & the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
• Candidate must be able to teach & educate managers and associates on the importance of inventory control & quality assurance.
  
  

Basic Qualifications

• Employee and performance management experience
• Bachelor's degree
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Advanced English skills
• Inventory & Quality Assurance Management experience
• Data-driven and analytical skills
• Advanced knowledge of Microsoft Excel
  
  

Preferred Qualifications

• Performance metrics, process improvement or lean techniques experience
• Experience in B2C operations
• Experience with lean production and 5S Kaizen.
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A2876381